Refund policy

Last Updated: October 13, 2026

Thank you for shopping at Porch & Road! We want you to love everything you order for your home, car, garden, pets and little ones. Please read our return policy before you buy.

1. 30-Day Return Window

You have 30 days after your order is delivered to ask for a return.

To be eligible for a return, your item must meet all of these conditions:

  • The item is unused and in the same condition you received it
  • The item is in its original packaging, with all parts, accessories and manuals included
  • You have your order number or other proof of purchase

2. How to Start a Return

To start a return, contact us at support@porchandroad.com or (877) 527-7750 with:

  • Your order number
  • The item or items you want to return
  • The reason for your return

If your return is approved, we will send you a prepaid return shipping label and instructions. Approved returns go to:

Porch & Road Returns
1728 NE Miami Gardens Dr, PMB #416
Miami, FL 33179
United States

Please include your order number inside the package.

Please note: items sent back without first asking for and receiving return approval will not be accepted.

3. Return Shipping

For approved returns, Porch & Road covers the cost of return shipping. We will send you a prepaid return shipping label once your return is approved.

4. Damaged, Defective or Wrong Items

Please check your order when it arrives. If you receive an item that is:

  • Damaged during shipping
  • Defective or not working
  • Incorrect (we sent the wrong item)

Please contact us right away at support@porchandroad.com with your order number and photos of the problem. For items damaged in shipping, please contact us within 48 hours of delivery. If an item stops working or shows a defect during normal use, contact us within 30 days of delivery.

We will look into it and make it right with a replacement or a full refund. For damaged, defective or wrong items, we will provide a full refund or replacement even if the item has been opened or used. In many cases we will simply send a replacement and you will not need to return anything.

5. Non-Returnable Items

The following items cannot be returned or refunded, unless they arrived damaged, defective or incorrect:

  • Used items, or items not in their original packaging
  • Opened consumable items, such as cleaners, sprays, pet treats, seeds, plant food, and baby feeding or care items
  • Gift cards
  • Sale or clearance items
  • Free promotional items or gifts
  • Items delivered more than 30 days ago

If you are not sure whether an item can be returned, please contact us before you start a return.

6. Exchanges

We do not offer direct exchanges at this time. The fastest way to get the item you want is to:

  • Return the eligible item using the steps above
  • Once your return is approved, place a new order for the item you want

7. Refunds

Once we receive and inspect your returned item, we will email you about the status of your refund.

If your return is approved:

  • Your refund will go back to your original payment method
  • Refunds are usually processed within 10 business days of receiving your return
  • Your bank or card company may take a few extra days to show the refund on your account

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@porchandroad.com.

Refund exceptions:

  • Original shipping charges are not refundable unless the return is due to our error (wrong item shipped, defective or damaged item)
  • Partial refunds may be issued for items that are not in original condition or are missing parts (at our discretion)

8. Bundles and Promotional Offers

From time to time we may offer bundles or special pricing.

  • Bundle returns: to receive a full refund on a bundle, the entire bundle must be returned. Returning only part of a bundle may result in an adjusted refund amount.
  • Promotional pricing: items bought at a promotional price follow the same return policy as regular-priced items, unless the offer says otherwise.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@porchandroad.com or (877) 527-7750. Orders are processed quickly, so the sooner you reach out, the better.

  • Orders not yet shipped: can be cancelled for a full refund
  • Orders already shipped: cannot be cancelled, but can be returned under this policy once received

10. Questions About a Charge

If something about a charge does not look right, please contact us first at support@porchandroad.com or (877) 527-7750. We can usually fix the problem, issue a refund or send a replacement faster than a dispute through your bank.

11. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: support@porchandroad.com
Phone: (877) 527-7750
Business Address:
Porch & Road, operated by Olenis LLC
930 S 4th St, Ste 209 #4958
Las Vegas, NV 89101
Customer Service Hours:
Email Support: 24/7
Phone Support: Monday to Friday, 24 hours; Saturday and Sunday, 8:00 AM to 6:00 PM (CST)

12. Policy Updates

We may update or change this Refund and Return Policy at any time. Any changes will be posted on this page with a new "Last Updated" date.

This policy applies to purchases made through https://porchandroad.com only.