Shipping policy

Last Updated: October 13, 2026

Thank you for choosing Porch & Road! We want your order to arrive safely, and we will keep you informed every step of the way. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1 to 3 business days of being placed.

Processing details:

  • Orders are processed Monday through Friday, excluding federal holidays
  • Orders placed on weekends or holidays are processed the next business day
  • During busy periods (holidays, major sales), processing may take up to 5 business days

Once your order ships, you will receive a confirmation email with tracking information.

2. Delivery Times

Standard Shipping (US only): 7 to 15 business days after shipping

Please note:

  • Business days are Monday through Friday, excluding federal holidays
  • Delivery times are estimates and start from the ship date, not the order date
  • Some items ship from different warehouses, so an order with more than one item may arrive in separate packages
  • Actual delivery times may vary because of carrier performance, weather and other things outside our control

3. Shipping Rates

Free standard shipping on orders of $60 or more. Orders under $60 ship for a flat $6.95.

The shipping cost is always shown at checkout before you complete your purchase.

4. Carriers

We ship with trusted major carriers. The carrier is chosen automatically based on your address and package size so your order arrives as efficiently as possible.

5. Order Tracking

Once your order ships, you will receive an email with:

  • Your tracking number
  • A link to track your package
  • An estimated delivery date

Tracking may take a few business days to show movement after your order ships. This is normal. Once your package is in the local carrier network, updates will appear more often.

6. Where We Ship

We currently ship to all 50 United States. We are not able to ship to P.O. Boxes, APO/FPO addresses or U.S. territories at this time. We do not ship outside the United States at this time.

7. Address Accuracy

You are responsible for giving us a complete and correct shipping address.

  • Please double check your address before you check out
  • If you notice a mistake, contact us within 24 hours of placing your order at support@porchandroad.com
  • Once an order has shipped, we cannot change the delivery address

Orders shipped to a wrong address entered by the customer:

  • May be returned to us, and reshipping fees may apply
  • May not be refundable if the package cannot be delivered

8. Undeliverable or Returned Packages

If a package comes back to us as undeliverable (wrong address, unclaimed, refused, and so on), we will let you know by email. You may choose to:

  • Have it reshipped. Additional shipping charges may apply.
  • Get a refund for the cost of the items. Original shipping charges are not refundable.

9. Lost Packages

A package is considered lost when:

  • No tracking updates have appeared for 14 days in a row, or
  • The carrier confirms the package is lost

If you think your package is lost, please check these first:

  • Look for a delivery notice from the carrier
  • Look around your delivery spot (porch, garage, side doors, mailroom)
  • Ask people in your home or neighbors if they took in the package
  • Make sure the shipping address on your order confirmation is correct
  • Wait at least 7 business days from the ship date before reporting it lost

If your package is confirmed lost, contact us at support@porchandroad.com and we will, your choice:

  • Send a replacement at no extra cost, or
  • Give you a full refund

10. Damaged Packages

If your package arrives damaged:

  • Take photos of the outside box and the items inside
  • Keep all packaging (box, padding and so on)
  • Contact us within 48 hours of delivery at support@porchandroad.com

Please include:

  • Your order number
  • Photos of the damage
  • A short description of the problem

We will file a claim with the carrier and send you a replacement or a full refund.

11. Order Cancellations

Need to cancel your order? Contact us as soon as possible:

  • Orders not yet shipped: can be cancelled for a full refund
  • Orders already shipped: cannot be cancelled, but you may return the item once it arrives under our Refund and Return Policy

12. Contact Us

If you have any questions about shipping or need help with your order:

Email: support@porchandroad.com
Phone: (877) 527-7750
Business Address:
Porch & Road, operated by Olenis LLC
930 S 4th St, Ste 209 #4958
Las Vegas, NV 89101
Customer Service Hours:
Email Support: 24/7
Phone Support: Monday to Friday, 24 hours; Saturday and Sunday, 8:00 AM to 6:00 PM (CST)

We aim to reply to all messages within 1 business day.

13. Policy Updates

Porch & Road may update this shipping policy at any time. Changes take effect as soon as they are posted on this page and apply to all orders placed after that date.

This policy applies to purchases made through https://porchandroad.com only.